Covid-19 Policy

Home Covid-19 Policy

COVID-19 REFUND COMMITMENT

Where you cancel in accordance with these terms, we agree to waive our usual cancellation charges and provide a cash refund if you cancel between 1 and 21 days prior to departure for a COVID-19 reason.
For the purposes of these terms a “COVID-19 reason” is either a confirmed diagnosis of COVID-19 within 21 days prior to departure or an order, via your government’s track & trace team, to self-isolate due to contact with a person who has, or may have, COVID-19.
You must notify us of your need to cancel for a COVID-19 reason as early as possible (and at the latest 24 hours before your scheduled departure), and must provide us with appropriate written official evidence of the COVID-19 reason. Please note that evidence must be provided so if you have what you believe to be COVID-19 symptoms, you must arrange and take a test as soon as possible. In the event that there is insufficient time to take a test before your departure on holiday, please call us by telephone or contact us by e-mail as soon as you can so that we can discuss your options with you.
We have the right to refuse to allow you to cancel and receive a cash refund where we are not reasonably satisfied that you are canceling for a COVID-19 reason. In such circumstances, normal cancellation terms will apply.
Your COVID-19 reason must prevent you from safely joining your scheduled departure and will take into account the current applicable local government and/or destination government coronavirus guidance.

NO FEE FLEXIBILITY – NON REFUNDABLE COSTS

Although every effort is made to ensure any non-refundable fees are minimized, there are occasions where we must commit to international and domestic flights, accommodation, permits and other services to support the running of our holidays. The value of non-refundable costs can be requested from your sales agent at the time of booking.

Applicable to all bookings

Key points:

You enter into a booking with us when we issue our Booking Confirmation. If you then cancel, there will be cancellation charges. Initially, this may only be a deposit but can go up to 100%.

You can make changes to your booking in certain circumstances. We make a charge for this. We can change and cancel your booking.

We are responsible to you for providing your holiday but there are legal limits.

Adequate and valid travel insurance is compulsory for all our travelers and it is a condition of accepting your booking that you agree you will have obtained adequate and valid travel insurance. We recommend you take out insurance as soon as your booking is confirmed.